Last updated: November 18, 2025
Reltic Brokers S. de R.L. de C.V. (“Reltic”, “we”, “us” or “our”) is a real estate and construction company based in Cozumel, Mexico. We offer integrated services for buying, selling, renting, and building properties, including new home construction.
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We are committed to protecting your privacy and handling your personal data in a lawful, fair, and transparent manner, in accordance with applicable data protection laws in Mexico, including the Federal Law on the Protection of Personal Data Held by Private Parties (LFPDPPP) and its regulations.
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This Privacy Policy explains how we collect, use, share, and protect your personal data when you visit www.reltic.com
, contact us, or use our real estate and construction services.
Important: This document is an informational template and does not constitute legal advice. You should consult a qualified attorney to adapt it to your specific needs.
1. Data Controller
The entity responsible for the processing of your personal data is:
Reltic Brokers S. de R.L. de C.V.
Address: Av. Lic. Pedro Joaquín Coldwell 868, Col. Gonzalo Guerrero, 77664 Cozumel, Quintana Roo, Mexico
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Website: www.reltic.com
Email: hola@reltic.com
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Phone: (+52) 987 872 3538 / +52 987 117 0864
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2. Scope of this Privacy Policy
This Privacy Policy applies to:
Visitors to our website www.reltic.com
Individuals who contact us by email, phone, WhatsApp, contact forms, or social media
Clients and prospective clients for:
Real estate brokerage (buying, selling, renting)
Construction services, including design and construction of new homes
Related professional advisory services
It does not apply to third-party websites or services that may be linked from our site.
3. Personal Data We Collect
We may collect the following categories of personal data:
3.1 Data you provide directly
When you:
Fill out a contact or lead form on our website (e.g., to request information about a property, schedule a visit, or ask for a construction quote)
Contact us via email, phone, WhatsApp, social media, or in person
Enter into a brokerage, construction, or consulting agreement with us
You may provide:
Identification data: name, last name
Contact details: email address, phone number, WhatsApp number
Location & residency: city/country of residence, whether you live in Cozumel or plan to move
Real estate data: whether you own land in Cozumel, type of property you are looking for (house, condo, land, hotel, etc.), preferred areas, budget, timeline to buy or build
Construction-related data: type of home you want to build, approximate size, style preferences, estimated budget, project timeline
Transaction data: details of offers, negotiations, reservations, contracts, and closing documents (subject to applicable laws)
Billing and payment data: invoicing details; where necessary, limited payment information (processed typically through secure payment providers)
Any other information you choose to share in free-text fields or messages
3.2 Data collected automatically (website & cookies)
When you visit www.reltic.com
, we may automatically collect:
Technical data: IP address, browser type and version, device type, operating system, language settings
Usage data: pages visited, time and date of visit, time spent on pages, clicks on listings, interaction with forms
Cookie and tracking data: through cookies, pixels, tags, or similar technologies used to:
Remember your preferences (e.g., language)
Analyze traffic and performance
Measure the effectiveness of our marketing campaigns (e.g., Meta/Facebook Pixel, Google Analytics – if enabled)
For more details on how we use cookies and how you can manage them, please see our Cookies Policy linked in the footer of our website.
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3.3 Data from third parties
We may receive personal data about you from:
Real estate portals or lead generation platforms where you requested information about one of our listings
Social media or messaging platforms (e.g., Facebook, WhatsApp) when you contact us through them
Professional partners (e.g., real estate agents, notaries, appraisers, mortgage brokers) involved in a specific transaction, in accordance with applicable law and contracts
4. Purposes and Legal Bases for Processing
We process your personal data for the following purposes:
4.1 Service delivery and customer relationship
Respond to your inquiries, questions, and information requests
Provide information and personalized suggestions about properties for sale or rent in Cozumel
Schedule and manage property showings, meetings, and calls
Prepare and present proposals and quotes for construction and new home projects
Manage, administer, and execute brokerage and construction contracts
Provide after-sales or post-construction support
Legal bases:
Your consent (when you contact us or submit forms)
Contract performance and pre-contractual measures
Legitimate interest in staying in touch with clients and prospects in the context of real estate and construction services
4.2 Marketing and communications
Send you property alerts, newsletters, and updates about real estate opportunities in Cozumel
Inform you about our construction services, promotions, and events
Send follow-ups on properties or projects you showed interest in
Create custom or lookalike audiences for online advertising (for example, through Meta/Facebook Ads or similar platforms, when allowed and subject to their policies)
You may opt out of marketing communications at any time by using the unsubscribe link (when available) or by contacting us at hola@reltic.com
.
Legal bases:
Your consent
Legitimate interest in promoting our services to clients and prospects in a relevant context
4.3 Website operation, analytics, and improvement
Operate, maintain, and secure our website
Analyze traffic, user behavior, and navigation patterns
Improve our content, property search experience, and usability
Detect and prevent fraud, abuse, or security incidents
Legal bases:
Legitimate interest in improving our services and ensuring website security
Your consent for non-essential cookies or tracking technologies (as applicable)
4.4 Legal, regulatory, and compliance purposes
Comply with legal and regulatory obligations under Mexican law, including tax and anti-money laundering regulations where applicable
Respond to lawful requests from authorities
Exercise or defend legal claims related to our services or contracts
Legal bases:
Compliance with legal obligations
Legitimate interest in protecting our rights and interests
5. Cookies and Similar Technologies
Our website uses cookies and similar technologies to:
Remember your language or basic preferences
Improve the browsing experience and property browsing
Measure performance of our site and marketing campaigns
Some cookies are essential for the operation of the website. Others, such as analytics or advertising cookies, may require your consent depending on your jurisdiction and browser settings.
You can manage your cookie preferences through:
Your browser settings (blocking or deleting cookies)
Any cookie banner or preference tool used on our site
For more details, please refer to our separate Cookies Policy available in the website footer.
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6. Sharing of Personal Data
We may share your personal data with:
Internal team members
Our real estate agents, brokers, architects, engineers, and other professionals who are part of our multidisciplinary team and need the information to provide you with services.
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Service providers (data processors)
Website hosting and maintenance providers
CRM and email marketing platforms
Analytics tools (e.g., Google Analytics)
Online advertising platforms (e.g., Meta/Facebook Ads, Google Ads), when used
These providers may process personal data on our behalf and are bound by confidentiality and data protection obligations.
Professional partners in a transaction or project
Notaries, appraisers, lawyers, insurance agents, mortgage brokers, banks, and other third parties involved in a real estate transaction or construction project, when necessary to move forward with your purchase, sale, rental, or construction project.
Authorities and regulators
When required by law, court order, or at the request of competent authorities.
Corporate transactions
In the context of a merger, acquisition, restructuring, or sale of assets, your data may be transferred as part of the business assets, subject to confidentiality and applicable law.
We do not sell your personal data.
7. International Transfers
Our website hosting, analytics tools, or communication platforms may be located outside of Mexico. When we transfer personal data internationally, we will take reasonable measures to ensure an adequate level of protection in accordance with applicable data protection laws, using contractual safeguards where required.
8. Data Retention
We will retain your personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy, including:
For active prospects: as long as we maintain an ongoing communication and your interest in properties or construction projects is active
For clients: for the duration of the contractual relationship and the period necessary to comply with legal and tax obligations
For marketing: until you withdraw your consent or object to processing
For logs and security: for a reasonable period to ensure the integrity and security of our website and systems
When personal data is no longer necessary, we will delete or anonymize it, except where we are legally required to keep it longer.
9. Your Rights (ARCO and Others)
Under Mexican data protection law, you may have the following rights over your personal data (sometimes referred to as ARCO rights and related rights):
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Access – to know what personal data we hold about you and how we process it
Rectification – to request correction of inaccurate or incomplete data
Cancellation – to request deletion of your data when it is no longer necessary or when processing is unlawful
Opposition – to oppose the processing of your data for legitimate reasons, including for certain marketing purposes
Limitation of use or disclosure – to request limitations on the use or disclosure of your data
Withdrawal of consent – to withdraw your consent at any time, without retroactive effect
To exercise your rights, please contact us at:
Email: hola@reltic.com
Address: Av. Lic. Pedro Joaquín Coldwell 868, Col. Gonzalo Guerrero, 77664 Cozumel, Quintana Roo, Mexico
Please include:
Your full name
A copy of your identification (if required by law)
Clear description of the right you wish to exercise and the data concerned
Any additional information that helps us locate your data (e.g., email you used, approximate dates, type of service)
We will respond to your request within the timeframes established by applicable law.
You also have the right to lodge a complaint with the competent data protection authority in Mexico if you believe your privacy rights have been violated.
10. Children’s Privacy
Our services and website are not directed to children under the age of 18, and we do not knowingly collect personal data from minors without appropriate authorization. If you believe a minor has provided us with personal data without proper consent, please contact us so we can take appropriate measures.
11. Security Measures
We implement administrative, technical, and physical security measures to protect your personal data against loss, misuse, unauthorized access, disclosure, alteration, or destruction, in accordance with industry practices and applicable law.
However, no transmission of data over the internet or storage system can be guaranteed as 100% secure. You share information with us at your own risk, and we encourage you to take steps to protect your own data (for example, by using secure networks and strong passwords).
12. Third-Party Links
Our website may contain links to third-party sites (such as Facebook, WhatsApp, real estate portals, or other partners). We are not responsible for the privacy practices of those third-party sites. We recommend you review their privacy policies before providing them with personal data.
13. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other reasons. When we make material changes, we will update the “Last updated” date at the top of this page and, when appropriate, notify you through the website or other means.
We encourage you to review this Privacy Policy periodically.
14. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy or our handling of your personal data, please contact us:
Reltic Brokers S. de R.L. de C.V.
Address: Av. Lic. Pedro Joaquín Coldwell 868, Col. Gonzalo Guerrero, 77664 Cozumel, Quintana Roo, Mexico
Reltic
Email: hola@reltic.com
Phone: (+52) 987 872 3538 / +52 987 117 0864